One business day
First-reply target
Counted from the moment the ticket is submitted.
Free licences included
The ticket system is open to people running the free plugin, not only to customers.
One place, not two
MediaVerse is not on the WordPress plugin directory, so there is no second forum where a question can sit unanswered.
30d
Money back
And the refund clock pauses while a ticket is open, so trying support first never costs you the window.
Open a ticket
Tickets run through Zoho Desk and are tracked, so a conversation does not get lost in someone's inbox. Include your site URL, the MediaVerse version, and what you expected to happen - it is usually the difference between one reply and four.
By licence
What each licence includes
Everyone gets the same engineers. The difference is priority and, at the top tier, a faster channel.
- Free Documentation and the ticket system. MediaVerse is not distributed on wordpress.org, so there is no forum there.
- Personal Ticket support from the engineers who wrote the plugin.
- Developer Priority email support.
- Agency Free migration of your first client, and priority release-candidate access.
Often faster than waiting
Worth trying first
-
Read the docs first
Most tickets are answered by a page that already exists. Search the documentation before writing.
Browse the docs → -
Check what free covers
If something is missing rather than broken, it may simply be in Pro. The split is written out in full.
Free vs Pro → -
Try it in a sandbox
A clean install rules out a theme or plugin conflict in minutes, and costs nothing.
Launch a sandbox →
Who is behind it
MediaVerse is built by Wbcom Designs, a WordPress product company shipping since 2013. The company holds a 4.8 out of 5 on Trustpilot from 93 reviews. That score rates Wbcom Designs across everything it sells, not MediaVerse on its own, and it is quoted that way deliberately. Read them on Trustpilot.